Last updated: July 14, 2025
headhug operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). headhug is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data. We may collect or process the following categories of personal information, depending on your interactions with the Services, your location, and applicable law:
Contact details: name, billing/shipping address, phone number, email address
Financial information: payment card details, transaction data, payment confirmation
Account information: username, password, preferences, and settings
Transaction information: purchase history, cart items, wishlists, cancellations
Communications: any messages, inquiries, or support tickets you submit
Device information: browser, IP address, device identifiers
Usage information: your interactions with our Services, navigation patterns
Personal Information Sources
We collect personal information from:
You, directly (e.g. when creating an account, placing an order, or contacting support)
Automatically, via cookies or tracking technologies when using our website
Service providers, such as payment processors and logistics providers
Partners or third parties, such as analytics platforms or marketing affiliates
How We Use Your Personal Information
We may use your personal information to:
Provide, tailor, and improve the Services
To process orders, manage your account, fulfill deliveries, offer personalized recommendations, and remember your preferences.Marketing and advertising
To send promotional emails or display relevant ads on and off our website.Security and fraud prevention
To authenticate accounts, prevent fraudulent transactions, and protect your data.Communications
To respond to inquiries, manage support interactions, and maintain customer relationships.Legal compliance
To meet legal obligations, comply with law enforcement requests, or enforce our Terms of Service.
How We Disclose Personal Information
We may share your personal information with:
Shopify, our ecommerce platform provider
Service providers, such as payment processors, shipping companies, and IT providers
Marketing partners, for advertising and personalization purposes
Affiliates and subsidiaries, within our corporate structure
Legal authorities, in response to legal obligations or lawful requests
Business successors, in connection with mergers, sales, or asset transfers
Others, with your consent (e.g. social logins, referral programs)
Relationship with Shopify
The Services are hosted by Shopify, which processes your personal information to power our store and improve Shopify's own platform. Shopify may also collect data across its merchant network to provide personalized features.
You can learn more by reading the Shopify Consumer Privacy Policy and exercise rights via the Shopify Privacy Portal.
Third-Party Websites and Links
Our website may contain links to third-party platforms. These sites have their own privacy policies and we are not responsible for their content or practices. Please review their terms independently.
Children's Data
headhug does not knowingly collect data from individuals under the age of majority. If you are a parent or guardian and believe your child has submitted personal data, contact us to request deletion.
Security and Retention of Your Information
We implement appropriate safeguards to protect your data. However, no system is 100% secure. Use caution when transmitting sensitive information.
We retain your data only as long as necessary to fulfill legal, operational, or service-related purposes.
Your Rights and Choices
Depending on where you live, you may have rights such as:
Access to personal information we hold about you
Deletion of your personal information
Correction of inaccuracies
Portability of your data to another service provider
Opt-out of personal data sharing for advertising purposes
Manage communications, including unsubscribing from marketing emails
If you live in the UK or EEA, you may also:
Object to or restrict processing of your data
Withdraw previously given consent at any time
To exercise these rights, please contact us at the details below or via the Shopify Privacy Portal.
We may verify your identity before fulfilling requests and may require authorization for agent-submitted requests.
Complaints
You may contact us at the details below if you have concerns about our data handling. You also have the right to lodge complaints with your local data protection authority. For EEA residents, see this list of authorities.
International Transfers
Your data may be transferred outside your country. If you are in the EEA or UK, we rely on Standard Contractual Clauses or similar lawful mechanisms to ensure adequate data protection during cross-border transfers.
Changes to This Privacy Policy
We may update this policy periodically. When we do, we will post the revised version and update the "Last Updated" date. We may also provide additional notice if required by law.
Contact
If you have questions, need assistance, or want to exercise your privacy rights, you can contact us at:
headhug
📍 MAP Distribution
1021 East Lincolnway, Suite 6275
Cheyenne, WY 82001, USA
📧 Email: support@headhugsleep.com
📞 Phone: +1 307 372-5928
For the purpose of applicable data protection laws, headhug is the data controller of your personal information.