Delivery
Canada-wide delivery
All orders are delivered within Canada. Free shipping on bundles of 3+.
Delivery Times
- Canada Standard: 5-8 business days
Orders placed before 2pm GMT dispatch same day (Monday-Friday)
Tracking
You'll receive a delivery confirmation email with tracking information as soon as your order dispatches. Track your order in real-time from warehouse to doorstep.
Secure Delivery
Our packages are delivered securely to your address. You'll receive tracking updates at every step of the journey.
Returns & Refunds
60-Night Trial
Try headhug risk-free for 60 nights - double the industry standard. If it doesn't transform your sleep, return it for a full refund.
How to Return
- Email support@headhugsleep.com within 60 nights of delivery
- We'll arrange the return and process your refund within 5-7 business days
What We Accept
We accept returns on all headhug masks within 60 nights of delivery, provided they are:
- Gently used (we expect you to try it!)
- Clean and hygienic
- In original packaging where possible
Refund Policy
Full refunds are issued to your original payment method within 5-7 business days of receiving your return. You keep the organic cotton travel pouch as our gift.
International Returns
Customers outside of Canada are responsible for return delivery costs. Please contact us before returning to receive instructions and ensure the smoothest process.
Warranty
2-Year Warranty
Every headhug mask is covered by our 2-year warranty against manufacturing defects. This includes:
- Stitching coming undone
- Strap mechanism failure
- Material defects
- Weight shifting or leaking
Normal wear and tear is not covered. Damage from misuse, washing incorrectly, or accidents is not covered.
Making a Warranty Claim
Email us at support@headhugsleep.com with photos of the issue and your order number. We'll assess and replace if covered under warranty.
Common Questions
Can I exchange for a different product?
We currently only offer the headhug Sleep Mask, so exchanges aren't applicable. However, our 60-night trial means you can return for a full refund if it's not right for you.
What if my order arrives damaged?
Contact us immediately at support@headhugsleep.com with photos. We'll send a replacement at no cost - you don't need to return the damaged item.
Do you ship to my country?
We ship to most countries worldwide. Shipping rates and delivery times vary by location. Enter your address at checkout to see available options.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement. After that, your mask is already being prepared for shipment. Email us immediately if you need to cancel.